Banking Automation: The Future Now

Inrika has implemented the latest technology to help traditional banks move to digital channels, providing essential mobile banking and self-service capabilities during the COVID-19 pandemic.

Our client was a local public bank with assets over $6 billion and a full range of commercial and consumer businesses with aggressive growth targets. They had to switch to modern process automation technology to increase productivity and reduce transaction times.

This was required to enable the bank to become more customer-centric through its digital transformation and provide customers with a comprehensive experience across multiple touchpoints. They also wanted to speed up incident resolution and reduce repetitive, low-value tasks and other time-consuming delays.

From Capital Markets and Retail Banking to Finance, HR and Operations, Inrika had many discussions with the client to evaluate the potential value of each business and function, identify innovation opportunities, and create the capabilities, systems and approaches needed for automation at scale.

Our solution provided a comprehensive set of tools for workflow automation, digital forms and mobile applications, in addition to the RPA and document creation capabilities that the bank was already using along with the existing third-party software. The challenge was to deliver a personalized digital journey, eliminate unnecessary interference with the most routine and repetitive tasks, reduce delay-causing manual processing, and decrease errors by at least 30%.

Our challenge was to design new processes that are optimized for automated/AI work, rather than for employees and couple specialized domain expertise from vendors with in-house capabilities to automate and bolt in a new way of working.

We used intelligent automation with ethical responsibility, scaling up and standardizing its automation efforts. Forecasting another wave emerging in the next few years, we anticipate machines will perform upto 25% of work across bank functions our solutions provided the following results:

• Empowering employees to focus on higher-value tasks.
• Simpler, centralized device management
• Increased security and compliance with financial regulations
• Greater flexibility for those who want to work globally
• Multi-factor authentication
• Identity and access management
• Employee onboarding and off boarding automation
• Ongoing managed endpoint services

Testimonial

Inrika has excellent expertise and knowledge. They were sensitive and accommodating to our needs and have been transparent with project management and technical discussions. It’s been a comfortable partnership.

We were on the same wave length with the ambition to go places. Inrika is not just a sales team! They are Engineers with a solution to all our challenges.